Operational Systems Engineering

Turn operational waste into measurable profit.

We design, build, and manage lean, automated operating systems for tight-margin businesses. Shorter cycle times. Lower costs. No added headcount.

Manual workflows, software sprawl, and process bottlenecks silently drain margin. We eliminate waste with engineering precision — using process mining, workflow redesign, and targeted automation.

Schedule a Blueprint Call Download the Operational Waste Scorecard
DX DS DP DR OPS DIAGNOSE DESIGN DEPLOY DRIVE
0–0%
Cycle Time Reduction
0+
Hours Recovered / Year
0%
Manual Touchpoint Reduction
0%
Software Consolidation Savings
The Problem

Inefficiency is your hidden margin killer.

  • Repetitive manual work across every department
  • Disconnected systems that don't talk to each other
  • Duplicated data entry compounding error rates
  • Software subscriptions that overlap but never integrate

In tight-margin industries, operational waste is not inconvenience — it is erosion.

Diagnostic Snapshot — Pre-Engagement
Cycle Time Drift ↑ 18%
Software Overlap 7 Platforms
Manual Touchpoints 23 / transaction
Data Re-Entry Rate 4.2× per record
Error Propagation ↑ 12% / quarter
Effective Throughput 61% of capacity
The Lean Machine Method

An engineered operating system. Not patchwork fixes.

We don't add tools. We redesign the system. The Lean Machine Method installs a standardized, automated, instrumented backbone across your operation.

01

Diagnose

Process mining. Time-and-motion studies. Log analysis. We baseline cycle time, touch time, and defect rates across every value stream.

02

Design

Standardized workflows. Clean data models. Tool rationalization. No redundancy. No ambiguity. Every decision documented.

03

Deploy

Targeted automations across critical value streams. Every automation instrumented for run-level telemetry and performance tracking.

04

Drive

Continuous improvement sprints. KPI dashboards. Governance frameworks. Efficiency compounds quarter over quarter.

Core Services

End-to-end execution. Done for you.

We take full ownership — strategy, build, automation, and management — so you don't have to assemble vendors or manage complexity.

01

Lean Machine Blueprint

A data-driven diagnostic exposing bottlenecks and quantifying opportunity across your entire operation.

Deliverable → Prioritized roadmap tied to margin expansion
02

LeanOps Core Build

Workflow redesign, tool consolidation, and structured data governance. A resilient operating backbone built to scale.

Deliverable → Resilient operating backbone
03

Throughput Automation Fabric

Targeted automation across Lead-to-Revenue, Quote-to-Cash, Support-to-Resolution, and Procure-to-Pay. Every automation tracked at the run level.

Deliverable → Run-level automated value streams
04

Run-Lean Management

Ongoing monitoring, optimization, and change control. Your operation improves continuously without adding internal headcount.

Deliverable → Continuous operational improvement
Results

Engineered outcomes.

30–65%
Cycle time reduction
20–40%
Reduction in manual touchpoints
15–30%
Software consolidation savings
500+
Hours per year recovered
in mid-size teams

We measure impact in hours saved, cycle time reduced, errors eliminated, and spend consolidated. If it cannot be measured, it cannot be optimized.

Value-Per-Run Model

Pay for outcomes. Not effort.

Our Value-Per-Run model ties our compensation to verified time savings. Aligned incentives. Predictable ROI.

  1. Baseline the workflow
  2. Calculate the value of time saved
  3. Build at low upfront cost
  4. Charge a small fraction of value per successful run
Transparent logs Run-level telemetry Success-only billing
Example — Per-Run Calculation
Time Saved Per Run 6 min
Role Value $90 / hr
Value Per Run $9.00
Your Fee (25%) $2.25

Only when it works. Transparent logs. Run-level telemetry. Success-only billing.

Strategic Modules

Precision modules across every function.

Select high-impact entry points or deploy enterprise-wide.

Sales

CRM Lean Audit

Remove duplicate fields, dead workflows, and permission bottlenecks.

→
Sales

Pipeline Velocity Engine

Automate follow-ups, stage transitions, and forecast reporting.

→
Marketing

Campaign Ops Automation

Standardized launch workflows with built-in QA and approval gates.

→
Operations

Client Onboarding OS

Standardized, automated onboarding for faster time-to-value.

→
Finance

Receivables Recovery AI

Reduce DSO with intelligent AR reminders and escalation paths.

→
Finance

Quote-to-Cash Fabric

End-to-end automation from proposal to payment reconciliation.

→
Admin & HR

Employee Lifecycle Engine

Automated onboarding, offboarding, and compliance tracking.

→
Operations

Support Ticket Triage

Intelligent routing, SLA enforcement, and resolution tracking.

→
Marketing

Lead Scoring & Routing

Automated qualification and instant handoff to the right rep.

→
How We Work

Installed. Managed. Continuously optimized.

Blueprint

2 Weeks

Complete diagnostic and prioritized roadmap tied to margin expansion targets.

Core Build

4–8 Weeks

Workflow redesign, tool consolidation, data governance installation.

Automation

Ongoing

Targeted automation deployment across critical value streams with run-level telemetry.

Optimization

Continuous

Improvement sprints, KPI monitoring, governance, and change control.

Single engagement lead
Structured change control
Stable SLAs
No vendor juggling
Get Started

Maximum efficiency
in every operation.

Let's quantify your waste and engineer your next margin expansion.

Schedule a Blueprint Call Download the Operational Waste Scorecard